Help Center

How to Join

1. Click the Join Free button located in the header of any page
2. Complete the registration form with your details
3. Verify you are 18 years or older
4. Confirm you understand this is a social casino for entertainment only with virtual currency
5. Receive your welcome bonus of free virtual coins
6. Start playing immediately for free entertainment

Important: No credit card or payment information is required. Registration is completely free.

Understanding Virtual Currency

Virtual coins are the currency used on our platform for entertainment purposes only. Here is what you need to know:

• No Monetary Value: Virtual coins have absolutely no real-world monetary value
• Cannot Be Exchanged: You cannot exchange, withdraw, or convert virtual coins to real money or prizes
• Free to Obtain: Virtual coins are provided free through daily bonuses and gameplay
• Entertainment Only: They exist solely for scoring and tracking progress in games
• Platform-Specific: Virtual coins only work within our platform and have no external use

How to Play Games

1. Navigate to the Games page from the main menu
2. Browse available slot-style entertainment games
3. Click PLAY FOR FUN on any game card
4. The game will load in your browser
5. Use your free virtual coins to play
6. Enjoy the entertainment experience with no financial risk

Note: All games are free to play and use virtual coins only. You cannot win real money or prizes.

Updating Your Profile

To update your account information:

1. Log in to your account
2. Navigate to Account Settings
3. Update your details as needed
4. Save changes

You can update your email, password, and preferences at any time. Age and identity verification information cannot be changed once verified.

Resetting Your Password

1. Click on Forgot Password on the login page
2. Enter your registered email address
3. Check your email for the password reset link
4. Click the link and create a new password
5. Log in with your new password

If you do not receive the email within 10 minutes, check your spam folder or contact support.

Deleting Your Account

You have the right to delete your account at any time:

1. Go to the Contact page
2. Submit a request for account deletion
3. Our team will confirm your identity
4. Your account and all personal data will be permanently deleted within 30 days

This action is permanent and cannot be undone. All virtual coins and game progress will be lost.

Supported Devices and Browsers

Our platform works on:

• Desktop: Windows, macOS, Linux
• Mobile: iOS (iPhone/iPad), Android phones and tablets
• Browsers: Chrome, Firefox, Safari, Edge (latest versions)

For best performance, ensure your browser is updated to the latest version and JavaScript is enabled.

Troubleshooting Game Loading Issues

If games are not loading properly:

1. Refresh your browser (F5 or Ctrl+R)
2. Clear your browser cache and cookies
3. Disable browser extensions temporarily
4. Try a different browser
5. Check your internet connection
6. Ensure JavaScript is enabled in browser settings

If issues persist, contact our support team with details about your device, browser, and the specific error message.

Connection Problems

If you experience connection issues:

• Check your internet connection is stable
• Try switching between WiFi and mobile data
• Restart your router if using WiFi
• Close other applications using bandwidth
• Try accessing from a different network

Our platform requires a stable internet connection. Minimum recommended speed is 5 Mbps for optimal performance.

How We Protect Your Data

Your privacy and security are our priorities:

• Encryption: All data transmitted is encrypted using industry-standard SSL/TLS protocols
• Secure Storage: Personal information is stored on secure servers with restricted access
• Privacy Compliance: We comply with NZ Privacy Act 2020 and GDPR standards
• No Sharing: We never sell your personal information to third parties
• Regular Audits: Security measures are regularly reviewed and updated

For complete details, review our Privacy Policy.

Managing Cookie Preferences

You can control cookies through:

1. Browser settings to block or delete cookies
2. Cookie Policy page for detailed information

Note that blocking essential cookies may affect platform functionality.

Setting Time Limits

Even though our platform uses only virtual currency and is not real gambling, we encourage healthy entertainment habits:

• Set personal time limits for gaming sessions
• Use platform reminders to track playing time
• Take regular breaks during extended sessions
• Balance gaming with other activities and responsibilities

Visit our Responsible Gaming page for more tools and resources.

Self-Exclusion Options

If you need a break from the platform:

1. Contact our support team
2. Request temporary or permanent self-exclusion
3. Choose your exclusion period
4. Your account will be suspended for the specified time

During self-exclusion, you will not be able to access your account or games.

Getting Help

If you have concerns about your gaming habits or need support:

• Gambling Helpline NZ: 0800 654 655 (24/7, free, confidential)
• Problem Gambling Foundation: 0800 664 262 | www.pgf.nz
• Lifeline NZ: 0800 543 354 | www.lifeline.org.nz
• Gamblers Anonymous NZ: www.gamblersanonymous.org.nz
• 1737 - Need to Talk: Text or call 1737

Professional help is available, confidential, and free. Do not hesitate to reach out.

Legal and Policy Documents

• Terms and Conditions - Platform usage rules and agreements
• Privacy Policy - How we handle your personal data
• Cookie Policy - Information about cookies we use
• Responsible Gaming - Guidance for healthy entertainment habits
• Responsible Gaming Policy - Our commitment to player wellbeing

Contact Support

If you cannot find the answer you need:

• Email: support@clytharosjourney.com
• Contact Form: Contact Us page
• Response Time: Within 24-48 hours
• FAQ: Check our Frequently Asked Questions for quick answers

For urgent gambling support needs, contact Gambling Helpline NZ: 0800 654 655 (24/7).