Responsible Gaming Policy

1. Our Commitment to Responsible Gaming

At clytharosjourney, we are deeply committed to promoting responsible gaming practices and protecting the wellbeing of our users. While our Platform provides social casino entertainment with virtual currency only and involves no real money gambling, we recognize the importance of maintaining a safe and healthy gaming environment.

Our Responsible Gaming Policy outlines our commitment to player protection, the tools and resources available to support responsible gaming behavior, and how we work to prevent potential gaming-related issues.

We believe that gaming should always remain a form of entertainment and should never negatively impact your personal, professional, or financial life. If you ever feel that your gaming habits are becoming problematic, we encourage you to use the resources and support services outlined in this policy.

2. What is Social Casino Gaming

It is important to understand that clytharosjourney is a social casino platform, which is fundamentally different from real money gambling.

2.1 Key Differences from Real Money Gambling

• Virtual Currency Only: All games use virtual coins or credits that have absolutely no monetary value and cannot be exchanged for real money or prizes
• No Financial Risk: You cannot lose real money, as no real money is involved in gameplay
• No Financial Reward: You cannot win real money, prizes, or anything of monetary value
• Entertainment Focus: The Platform is designed purely for recreational entertainment purposes
• Free-to-Play: The Platform is accessible without any mandatory financial commitment

2.2 Social Casino vs. Real Gambling

Success in social casino games does not indicate or guarantee success in real money gambling. The games, odds, and outcomes on our Platform do not replicate real gambling experiences. Social casino gaming is entertainment without the financial consequences associated with real gambling.

3. Age Verification

3.1 Strict 18+ Requirement

Access to clytharosjourney is strictly limited to individuals aged 18 years and older. We take age verification seriously to ensure minors do not access the Platform.

3.2 Age Verification Methods

We employ the following methods to verify user age:

• Date of birth verification during account registration
• Age confirmation declarations
• Right to request additional proof of age documentation at any time
• Immediate account suspension or termination if underage access is detected
• Regular monitoring and auditing of accounts for age compliance

3.3 Parental Responsibility

Parents and guardians should monitor their children's internet usage and use parental control software to prevent access to age-restricted platforms. If you believe a minor has accessed the Platform, please contact us immediately at support@clytharosjourney.com.

4. Self-Limitation Tools

We provide various tools to help you maintain control over your gaming activity and ensure it remains a healthy form of entertainment.

4.1 Self-Exclusion

If you feel you need to take a break from the Platform, you can request self-exclusion for a specified period or permanently.

How to Request Self-Exclusion:

• Contact our support team at support@clytharosjourney.com with the subject "Self-Exclusion Request"
• Specify the duration of exclusion (temporary or permanent)
• Your account will be suspended for the requested period
• During self-exclusion, you will not be able to access your account or the Platform
• We will not send you promotional communications during your self-exclusion period

4.2 Time Limits and Reminders

We encourage users to set personal time limits for gaming sessions. Consider setting reminders to:

• Take regular breaks during gaming sessions
• Limit daily or weekly gaming time
• Balance gaming with other activities and responsibilities
• Maintain awareness of time spent on the Platform

4.3 Activity Tracking

You can monitor your gaming activity through your account dashboard, including:

• Time spent on the Platform
• Games played and session frequency
• Virtual currency activity (entertainment purposes only)
• Login history and patterns

Regularly reviewing your activity can help you maintain awareness of your gaming habits and identify any concerning patterns.

5. Support for Vulnerable Players

5.1 Identifying Vulnerable Users

We monitor for signs that a user may be experiencing gaming-related issues, such as excessive time on the Platform, frequent account activity, or concerning communication patterns.

5.2 Proactive Intervention

If we identify potentially problematic behavior, we may:

• Reach out to you with information about responsible gaming resources
• Suggest self-limitation tools or self-exclusion
• Provide information about professional support services
• Temporarily suspend account access if necessary for your wellbeing

5.3 Supportive Approach

Our approach is non-judgmental and focused on providing help and support. We are here to assist you in maintaining a healthy relationship with gaming entertainment.

6. Education and Awareness

We are committed to educating our users about responsible gaming practices:

• Clear information about the nature of social casino gaming
• Transparent disclaimers about virtual currency having no monetary value
• Resources on recognizing warning signs of problematic gaming behavior
• Information about available support services and how to access them
• Regular communication about responsible gaming principles

7. Warning Signs of Problem Gaming

While social casino gaming involves no real money, it's important to recognize if gaming is negatively impacting your life. Warning signs may include:

7.1 Behavioral Warning Signs

• Spending excessive amounts of time on the Platform
• Gaming interfering with work, studies, or personal responsibilities
• Neglecting relationships or social activities due to gaming
• Feeling restless, irritable, or anxious when not gaming
• Gaming to escape problems or negative feelings
• Difficulty controlling or limiting gaming time
• Continuing to game despite negative consequences

7.2 If You Notice These Signs

If you recognize any of these warning signs in yourself or others:

• Take a break from gaming immediately
• Reach out to the professional support organizations listed below
• Consider requesting self-exclusion from the Platform
• Talk to someone you trust about your concerns
• Seek professional help if needed

8. Professional Support Organizations

Free, confidential professional help is available 24/7 in New Zealand. These organizations provide expert support, counseling, and resources for anyone concerned about their gaming habits or those of someone they care about.

8.1 Gambling Helpline NZ

Phone: 0800 654 655 (Available 24/7)
Website: www.gamblinghelpline.co.nz
Services: Free, confidential telephone counseling and support for anyone affected by gambling or gaming-related issues. Trained counselors available around the clock.

8.2 Problem Gambling Foundation of New Zealand

Phone: 0800 664 262
Website: www.pgf.nz
Services: Free face-to-face counseling, support groups, and resources for individuals and families affected by problem gambling. Multiple locations across New Zealand.

8.3 Lifeline New Zealand

Phone: 0800 543 354 (Available 24/7)
Website: www.lifeline.org.nz
Services: Free, confidential support for anyone experiencing emotional distress, including issues related to gaming habits. Trained counselors provide compassionate support.

8.4 Gamblers Anonymous New Zealand

Website: www.gamblersanonymous.org.nz
Services: Peer support groups for individuals experiencing gambling or gaming-related problems. Regular meetings across New Zealand where you can share experiences and receive support from others who understand.

8.5 1737 - Need to Talk?

Phone or Text: 1737 (Available 24/7)
Services: Free call or text service providing mental health and wellbeing support. Trained counselors available any time, day or night.

8.6 Youthline (For Young Adults)

Phone: 0800 376 633
Text: 234
Website: www.youthline.co.nz
Services: Support specifically for young people (ages 18-24), including help with gaming-related concerns.

Please Note: All support services are completely free and confidential. Do not hesitate to reach out if you have any concerns. Seeking help is a sign of strength, not weakness.

9. Staff Training

Our team members receive regular training on:

• Recognizing signs of problematic gaming behavior
• Responsible gaming principles and best practices
• How to communicate sensitively with users about gaming concerns
• Available support resources and how to direct users to appropriate help
• Our commitment to player protection and wellbeing

This training ensures our team can provide informed, compassionate support to all users.

10. Policy Review and Updates

We regularly review and update our Responsible Gaming Policy to ensure it reflects current best practices, research, and regulatory requirements. Updates may be made to:

• Incorporate new responsible gaming tools and features
• Align with evolving industry standards
• Respond to user feedback and needs
• Comply with legal and regulatory changes

Material changes to this policy will be communicated through the Platform and via email where appropriate.

11. Contact for Responsible Gaming Concerns

If you have concerns about your gaming habits or those of another user, or if you have questions about our Responsible Gaming Policy, please contact us:

clytharosjourney Limited
Responsible Gaming Team
Email: support@clytharosjourney.com
Subject: Responsible Gaming Concern

We take all responsible gaming concerns seriously and will respond promptly with support and guidance.

Remember: Gaming should always be fun and entertaining. If it stops being enjoyable or starts causing problems in your life, please reach out for help. Support is available 24/7, and you are not alone.